Customer Testimonials
Chuck Pa did an excellant job at locating a pickup for me. spent about 2hrs back and forth and came up with just what i wanted.Great job.
Transaction was smooth although have contacted sales via text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wish i would have used my head and taken it slower.. Not too happy in end result..
West herr was my first choice after my vehicle was totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made it happen, I appreciate you all!
I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else.
I have bought my last 3 cars from West Herr GMC/ Buick in East Aurora. I believe that,in its self, speaks for itself about the dealership!
I needed a second key made for my 2014 Chevy Equinox I bought in March from the West Herr Toyota in Williamsville. Also a great experience they made sure I got exactly what I was looking for at the price I could afford. All around a great dealership.
My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?' At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/...
Easy purchasing process. They searched around for the right vehicle. Almost everything handled before walking in the door. I am happy with the service and my purchase.
The work was done in a timely manner. The people were pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable.
Got an oil change and tire rotation. Speedy service. They found some other issues with the car and gave thoughtful rationale with documentation. No pressure to schedule the service and they gave me a suggested timeline for repairs. Will come back.
Extremely helpful. Great communication from Greg in the service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me!
This was normal and friendly as in the past was informed as to any problems that needed taken care of and there was none at this time. Would return when needed as in the past.
I have dealt with Dave Radder,buying my last three Buick encores from him.He was amazing.The sale was as smooth as it cold be!
My experience with Melissa and her assistant was flawless! I’ve never had an easier time buying a vehicle. It was a real pleasure dealing with them.
Easy going from A to Z discuss with dealer ... really appreciate get new Terrain what I want... as I from Pittsburgh.... purchased three times in same place
I was completely satisfied with the way things were handle. Chuck Schmidt and everyone were very helpful and explained everything.i always feel comfortable dealing with West Herr.
The sales team were excellent! Bruno and Chris together made it a pleasant experience for my mother and myself. The car was for her and since she's elderly, it was great that Chris took so much time explaining features to her.
Salespeople chuck schmidt, brendon Stoessel and assistant Chris were all very knowledgeable, courteous, and helpful. Chris immediately resolved a problem. Each visit was timely & I was given plenty of time to test drive, to consider available options.
Great people to work with! Treated me very fairly on a new truck deal, as well as on my trade on. Even went the extra little bit to seal the deal.
Awesome dealership great people helping us purchase a new lease. I would recommend this dealership to everyone I know. They found just the right truck us.
Greg Janca was amazing! The least stressful car buying experience I’ve ever had! Will definitely recommend to friends and family for future buying experiences.
Great service, very friendly and helpful, nice flow and show room, everyone was nice and polite and got me out of there in good amount of time
Great experience overall Nick Rogenmoser and staff were wonderful with helping me get into a vehicle that fit my financial status. So pleased with everything.
Excellent service! They went above and beyond to get me into a brand new GMC Sierra. I would recommend Dave Radder to anyone looking for a new car or truck.
Everything was quick and easy. My salesman was awesome, George Wheeler, and assisted with any questions I had! The delivery process was smooth and all staff had full knowledge of the new vehicle!
The dealership was great to work with. Everyone was kind and helpful. I will definitely come back in the future and also recommend the dealership to friends and family.
Great experience! George, Zac and Jordan were very kind, informative and professional. Each of them went out of their way to accommodate us. Would highly recommend to any buyer. Thank you so much.
I enjoyed working with West Herr East Aurora. They worked with me to get me the car I wanted at a price I could afford. kudos to you!
Everything was extremely easy and well-oiled. Very professional yet friendly throughout the entire car purchase process. I would buy again from Don and the West Herr team.
I like West Herr, the team there, my salesman and his assistant, and the service team as well. Far and above previous dealerships I have done business with. Everyone there is very nice and you always get a fair deal.
When I arrived to pick up my new truck paperwork was ready to sign. The vehicle was ready to go and waiting. Very friendly and professional.
My 3rd time buying a car from west herr always great service I enjoy the east aurora location most... All the staff sales service they have been great... I will purchase my next car from here as well hands down best dealer in town
Good experience sales person was very nice. good deal right upfront with everything next time we need a car we go there thank you good people good visit
I absolutely Love my New GMC Sierra Limited Edition Harley truck. Had an amazing experience from beginning to end. Can’t thank West Herr enough! 😊😊😊
This is a great dealership. Just leased my third vehicle from them. Special thanks to Greg Janca, my salesperson, who made the process so easy.
The dealership is clean and comfortable. Everyone is very friendly. Easy to choose which automobile you’re looking for. Great assortment of cars, trucks and SUV’s.
This dealership was a pleasure to work with. My agent was George Wheeler who was so helpful and had everything ready before I went to pick up my new vehicle which made the whole process run smoothly and I was able to have my new vehicle within an hour. I would recommend West Herr and George Wheeler.
My sales person was awesome. Very professional and friendly. Took my truck home the same day. Definitely earned my business. Very happy with my purchase.
Jaymison did an amazing job, he got me out of my lease 8 months early and got me into a car I love! I would highly recommend this team to help you find a car you love!
Lisa janish was wonderful! My daughter has a sick son and needed a car for all his doctor appointments and hospital stays. She's on a fixed budget. Lisa was able to find a safe, beautiful, comfortable car for her in her price range. It was all done in ONE DAY!!
This place is the best! Absolutely awesome experience. They are total rock stars!! Definitely recommend these guys. From start to finish, every aspect was great!
They had the car we were interested in. The sales person, Dave Radder was very cordial and professional. The overall experience was pleasant and went very smoothly.
I am very pleased with the East Aurora West Herr dealership. We have purchased several vehicles from Lisa Janish and she, along with Nick and Mike helped make our car purchase experience a great one.
Everyone we worked with was friendly and helpful. After having a miscommunication at a different dealership and backing out of a car there they worked with us to fix everything and get me the car I really wanted.
This was a very good experience, everybody involved was very helpful. This was our first lease. My wife & I have never had new vehicles. We will definitely consider doing business with this dealership again.
Bryan Fox at West Herr is fabulous. He shopped for my new lease earlier than do and got me all the extras I wanted and kept my payment where I wanted to be !
The dealership staff Provided excellent, professional service. The car buying process was streamlined. All of my questions snd concerns were answered in a timely manner
I was very pleased with the way Tim Bennett handled our sales . The transaction went very smooth and fast . We are very excited about our new truck .
Great experience and everyone was helpful and made buying my new car seem seamless! I hope to deal with Greg in the future for a new car!
Dealer has a small lot but besides that everything else was fine. Wish the gmc app was free still. Don’t like that have to pay for it
What a great dealership!! Chuck Schmidt and Chris were wonderful to work with! I will recommend them to everyone I know. Thank you so much
Very professional team! Explained everything about the deal for my trade in and my new vehicle in detail-great job! Will recommend to everyone I know.
LONG TIME customer of Tom Bull, he has always been very helpful, honest , and courteous . MY family when purchasing a new vehicle , deals ONLY with Tom and West Herr BECAUSE OF HIS VERY PROFESSIONAL treatment and always tries to give the best fair deal
I’ve dealt with Chuck for 40 years and have had nothing but great experiences, Chuck and Chris were great this time around as well and am very pleased
Always a pleasant experience. Chuck Schmit is the best! We have been coming to this dealership for many years and it is the best. Thanks
Easy to work with, no pressure. No up selling at all. Pleasant clean show room, clean bathroom and great choice of vehicle s to pick from.
This dealership was new to us.we were impressed and would go back there again even though it was not real close to our home.
vehicle lease was handled efficiently and friendly by Greg, Look forward to a great relationship with dealership. Facility very attractive ,allthe emplyees we were in contact with were very friendly and accomodsting. Both wife and I use canes so emplyees went out of way to assist as needed
Sales staff was very knowledgeable and helpful. They went out of their way to help me out. When I called back to find another vehicle the salesman found me the vehicle I wanted.
This is my second vehicle I bought through George Wheeler. He is very professional and my go to salesman. I will recommend George to my friends
George Wheeler always goes above and beyond to accommodate and assist with the process! Multiple members of our family go through him because of this!
Clean, professional, knowledgeable.. very easy to communicate with them., my sales associate is awesome.. Greg Janca.. he worked very hard to get me the best deal
My salesperson Don Graham was amazing, very helpful! Great support staff! Quick, easy transaction! Highly recommend! I'm very happy with my new Buick Encore GX and glad I went to West Herr East Aurora!
Excellent transaction. Bruno guided us up to the end. His assistant Chris is also super like Bruno. Thank you, we are going to enjoy the Cadillac.
Literally west herr east Aurora sales and finance are the best people I've ever worked with....will never shop anywhere else ever. Straight forward deals no non sense got me into exactly what fit my budget....I'd give them a million stars if I could.
Thanks so much to everyone for going above and beyond to get me my dream truck, I’m forever grateful! I absolutely love my new GMC Yukon!
Rob frankavilla went above beyond to get me the GMC canyon the best at west herr fast quick ….amazing service at the east Aurora store
I stopped in to look at a car I saw in the lot. Took it for a test drive, and bought it the next day. Jaymison was great. Took his time and wasn't pushy. Would definitely go back for my next car.
Excellent service by Christian. He communicated with us quickly and helped make the transaction as easy as possible! This is our 3rd car we’ve bought from him and we have always been pleased with our experience!
Friendly, precise, quick and convenient!! Home delivery for we out of towners is fabulous!!! And my salesman Bill Cain and the delivery girl Kristina are the nicest people and very informative
This is my 5th lease with West Herr and it was the quickest transaction by far. Nick, Kirsten and I worked together beginning on Monday through text and phone calls. I outlined what I wanted, needed and preferred as far as vehicle and price. My requests were met and I picked up my Terrain on Friday. Mike finished the paperwork and walked me through the vehicle highlights before I left. I was not pressured to purchased anything extra and I appreciate that. Couldn’t be happier so far. Thank you
Rob Francavilla made my car shopping fun and easy! I would highly recommend this dealership and salesman to others! Thank you for making something that I was dreading much less intimidating!
Chuck and Chris were exceptional. Thank you. The service, communication and understanding was very professional. Explaining things in perfect detail helped a great deal. That's exactly what it was. A GREAT DEAL.
Great personable service that is hard to come by these days. West Herr helped get me a great deal on a new lease and I’ll be sure to continue doing business with them.
Great safe quick experience. I felt like the team at West Herr worked hard to make me feel comfortable and valued when purchasing a car!
My service was friendly and efficient. All paperwork was well organized and ready for my review and signature. My new lease car was also ready, clean, and waiting for me!
Was happy with the end result negotiating the price and the trade in value. Was the first time I felt that I was dealt with fairly and didn't get a crooked deal
George was a wonderful help and made us feel very comfortable during the entire process, beginning to end. He was very knowledgeable and patient throughout and I could not have asked for a better person to work with!
Awesome dealership definitely will come back. Salesman was nice and courteous. Walked us through everything and showed us each vehicle. Let us test drive all.
Called and had an appointment same day. And with the express we were able to leave with the car on the same business day. Melissa explained everything thoroughly and made sure I was very comfortable asking all questions! I would highly recommend Melissa and Charlie!
Outstanding service and very professional. Treated with the utmost respect. Fast and courteous service through the entire process of shopping for and purchasing a new vehicle from them
The staff were all friendly, efficient, knowledgeable and were able to get me just what I was looking for and the sales person was very helpful through the whole process
George Wheeler from West Herr Buick is fantastic. Always finds me a good deal, great guy and super easy to work with. Car buying can be so stressful and he makes it a breeze of a process every single time!
The service is always great. Great. Very helpful, not pushy and efficient!! Melisa has always helped us and she took care of us today too.
The staff were so helpful and made this an easy/enjoyable experience! Melissa was very attentive and worked with us to get the best car for my family.
Friendly, efficient and very helpful. When asking about test drives, had 2 different cars ready upon our arrival at dealership. Took care of all the deal closing quickly.
Extremely satisfied with the whole experience. Great customer service with all involved. Everything was explained, great test drive and given all options for leasing a new vehicle. Bruno and Chris were the best!
The best car buying experience I’ve every had! Very straight forward. And I will recommend anyone looking for a vehicle to you. Thank you!
Tim and Melissa were fantastic. They answered all my questions, day and night. They made the experience of getting a new car during covid wonderful.
I was treated very well. I would refer to anyone looking for a car. Very friendly and professional service. Helped me to pick the car.
I buy from this dealer because of Lisa Janish and Nick Rogenmoser, unfortunately I bought a new Cadillac xt5 and 2021 with 6 miles on the odometer and receive a notice the day we took delivery of an air bag warning and more importantly, the next day-New Year s Day a check engine light. Ten days later the check engine light has gone on 4 more times. When I could finally get the vehicle in with approximately 330 total miles, service told me there was a known problem on these xt5 vehicles with a signal from drive to park shift and the part was ...
As always, very pleased with West Herr. George, our sales guy, was professional and delivered exactly what we were looking for in the price range we wanted.
Great sales department and great service. Department. We are on our second lease from them and own another make and model from a separate West Herr dealership. Cant imagine buying from anywhere else.
Recently purchased a 2021 Yukon. Salesperson Rob Francavilla was the best. Very professional and a pleasure to work with. The vehicle price was great and the value offered for my trade was very fair. Delivery was fast and smooth. Would highly recommend this no pressure dealership.
Chuck Schmidt is the ultimate professional Sales Person. He used is creativity to find the perfect car for my needs. A pleasure to work with.
Jay Walter was an awesome salesman. He listened to my requests and never pushed me to anything I didn’t want. Everyone we worked with all the way through was a great help.
Easy purchase! Low stress! Super friendly staff. Best auto buying experience I've ever encountered. I would definitely purchase my next auto at West Herr!
It was pleasant, friendly and fast customer service. A way much better service. Than my last vehicle purchase, at a different dealership. It only took 1 hour to do everything . And, I was driving away in my new canyon. It took me 4 hours at the last dealership to get everything done. I was not happy and was frustrated.
It was a pleasure buying this vehicle at this dealership.Everyone was very nice and all questions were answered .I would recommend this dealer to anyone.GM Mike Bolea came out and spoke to us which put us at ease
The staff is friendly, knowledgeable, and patient. Great experience. I will tell my family and friends to go there.!! I am so glad I chose to go there.!
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