Customer Testimonials
I’ve purchased many vehicles from many different dealers but I rank West Herr as the very best,starting with the personal attention given to me by Scott Bieler and his dedicated staff.
Michael was excellent! He scheduled me right away and gave me updates. My car was fixed and washed! I highly recommend the dealership. They have amazing service!
This dealership is amazing! They ALL are so Friendly & courteous. You let them know what you would like if you are looking for a vehicle and they gp above and beyond to find exactly what you are looking for.. Or if you need a repair they get you in right away.
My experience with West Herr was fantastic. From start they were honest about the vehicle having just recently being brought in and the multi-point inspection that was completed revealed some issues that they were in the middle of taking care of. The salesman, Cordel, was personable, easy going with no pressure whatsoever. Very nice to work with. He was so understanding when I goofed and forgot the title for my trade-in, requiring me to make a nearly 2 hr round trip in order to finish the deal and pick up the new vehicle. Just a pleasant experience all around.
I’ e been dealing with West Herr for many years always top notch and friendly
Knowledgeable, let you know what is going on with your car, very personable to their customer
Excellent service. Waited for oil change, rotation and recall service. Very happy with all personnel
I would like to extol service manager Kate Fink. She went above and beyond on getting our 2024 Buick’s electrical issues resolved. If it weren’t for Kate’s can do attitude and knowledgeable communication. I would have left the dealership forever. In fact due to Kate’s diligence. I actually bought a new 2025 GMC Terrain from her dealership! Many thanks Kate Fink. Your the best Service Manager I have ever worked with!!!
Outstanding experience with exceptional sales representatives. The sales team made the buying experience exceptional! Knowledgeable sales team with a can do attitude!
Knowledgeable, professional, friendly, helpful, efficient , pleasant. I truly enjoyed interacting with all the staff. Thanks
Never by all means use this place for anything. Lost total control of car brakes failed with my daughter in the car. Luckily i knew enough to slam it in park. The brake vaccum pump booster going to the cam shaft in the engine failed. Both broke apart. Towed there said itd be a week.. 71 days later…
Vehicle finally ready after 71 days these have been my costs. $6,000 All GM offered me 20,000 rewards points, which I declined.
When I was called this morning they insulted me by saying they went over and beyond on my engine and they’re not fixing ... Read More DealerRater - Mar 29, 2025
Timothy in service was outstanding! Helped to figure out how to install the teen driver mode in my 2025 Buick encore GX . After visiting multiple dealerships and stumping them with this issue of not being able to enable this mode without an established password that was needed in order to set a password in order to activate teen driver mode. Me living just about an hour one way . Timothy said to me "I am determined to figure this out " and sure enough after troubleshooting the issue he figured out that I would have to bring vehicle in and he ... Read More DealerRater - Feb 10, 2025
They traveled around 300 miles to get the vehicle that I wanted and didn’t charge for doing it.
Very professional, answered all questions had a tremendous deal for me. The experience was one of the best car buying experience I have ever had.
I always have good reviews for the service dep outstanding service Tim is the best always professional and a pleasure to work with
Sale person and staff were fantastic. And service was outstanding . Would highly recommend to family and friends
Very attentive to my needs and what I wanted in my new vehicle. Did a great job working with me
Jonathan is a true asset for West Herr. His professionalism, courtesy and knowledge made my service visit a pleasant experience
Mike was great to work with. Whom ever the mechanic is , please thank him also.He worked quickly.
Very professional sales person. The lease purchase was easy and Lisa was very helpful. Love the car.
My sales rep made buying a car at gmc Buick of East Aurora a pleasant experience
Very fast and professional. Great experience. Faster than I thought it would be. Waiting room very nice and clean with a well maintained coffee and tea.
Jonathan is always a pleasure to work with! Quick and efficient service appointment everytime! Coffee is delicious and the team is always so kind and accommodating. That's why I always return my vehicle there for any of my service needs!!
Rob and Alyssa treated us well I can’t say enough about them All keepers
Always have superior service at west herr East Aurora Was able to get an appt when needed. Noah did a great job accommodating my needs and explained everything in detail. A+++
We have been dealing with West Herr for cars and service for over 15 years ! The service is professional and cordial Questions are answered and service is carried out in a timely manner.
The dealer was easy to set up an appointment with! Everything was handled quickly and exactly as expected time wise !
Service was quick and easy, staff was helpful with answering questions. Parts department also assisted with ordering matts for the new car.
Sales and Service Department staff are always welcoming and helpful. I believe that putting a customer's interest and needs are a direct result of Mr. Scot Beiler's influence and why West Herr is a growing and successful business.
Fantastic Dealership! Great people, both working in Sales, and Service. Professional, helpful, kind and caring, and always willing to go that extra mile for you. I would highly recommend this 5-Star Dealership!
Outstanding !! The courtesy and professionalism was incredible !! Looking forward to my next service appointment without reservation !!!
Very neat and professional.would highly recommend this dealership for its services and sales. Very satisfied
I had the pleasure of working with Chris Thorn when leasing my new Buick Envision Chris creates a very relaxed atmosphere while maintaining a high level of professionalism. Using good listening skills he finds the vehicle that meets your expectations at a price that you can afford. Richard Fox
This was my first time at the dealership and found the experience to be excellent! People couldn't have been more friendly and helpful!
I was taken on time. My Car was washed & ready in 1 hour. The service rep Greg was very courteous & helped me with my Rewards points.
I would like to express my appreciation to Desiree Vollmar at West Herr Buick GMC in East Aurora for her outstanding performance. Her dedication and commitment to focus on customer satisfaction and ability to build relationships with clients are truly remarkable.
The service team could not have been more helpful kind and efficient ! I feel very comfortable going there for all my car needs
I had an Excellent service experience with the entire team at West Herr East Aurora
Fantastic expirience. Jason Jones was my salesman with help from Haley. John in finance closed the deal for us. Overall a great expirience buying a luxury vehicle!
Service was great as usual. Keep you informed, friendly and helpful about any questions that arise
Alyssa was great!! I think she deserves a Diggs jersey! The whole experience was delightful. Thank you and I hope to continue doing business together.
Desiree Vollmar and her sales manager rocked it for me.. They were able to put me into another GMC truck. I went from a Canyon to a Sierra 1500 Elevation. Was I ever so impressed by the truck and by the both Desiree and Mike on how well they treated my wife and I. The constant contact I had with Desiree was impeccable, she made the purchase go so smooth. I will be going back when it is time to trade my wife's car in probably in January. If only we could have scored a cut out of Dawson Knox ... Read More DealerRater - Jan 8, 2024
The dealership was responsive and very accommodating! I sincerely enjoyed working with their team. The car was prepped and ready for delivery on my schedule. The paperwork was complete and ready for me so that my time was not wasted with them filling out their required paperwork. Great job!
Wouldn't want to shop any other dealership in America Have bought 4 vehicles here because the salesmanship is phenomenal, finance office will find great deals, and the service department has fast accurate findings to always fix the problem with
Haley Callahan is very good at her work she deserves 10 Stars very Friendly and professional attitude.Explain everything loud and clear. Great Job!!!!!!!!!
Happy to finally have a heated steering wheel after waiting two years. Service dept did a great job
Greg and his team did a great job I. would definitely recommend West Herr Buick of East Aurora.
Very fast service. My appointment was right on time and everything was done just like I needed.
Great dealer and our salesman Dave Radder was the best. We love our new Buick Envista Avenue. Will buy from them again
Jim Ball from West Herr worked very hard with us to find the car we needed and wanted. He set up many appointments for us to test drive different cars within the West Herr group. He went above and beyond to help us...we finally went to West Herr of East Aurora and we worked with Sales consultant Gregory Janca and his assistant Fadi Ghajar Were outstanding to work with at West Herr of East Aurora. Both were very good at their Jobs and treated us with respect and were not pushy at all. We felt like they truly wanted ... Read More DealerRater - Sep 20, 2023
Don Graham has been our go to and never disappoints. We had the car delivered and the guy who came out was excellent..took us through the car and answered our questions. A good right hand man.
Nick and sophie found the exact car I wanted love it bought it and will spread the word to all who will listen
Very pleased with the service staff very friendly was in and out in an hour
Very customer oriented dealership always looking out to go above and beyond to do the best for you thank you so much and my sales guy Dave Radder such a great guy thanks again for everything you done for me
Unsurpassed Desiree couldn’t have more patient & kind helping me with every especially the tech stuff
The service dept was very accommodating when scheduling the appointment. They were professional, courteous and got me in and out quickly and most importantly, the work was done right and priced reasonably.
Great service loyal to customers I would recommend them to people would go there again
I have dealt with Lisa J. over the past 12+ years. She is a knowledgeable salesperson who goes out of her way to make sure the customer gets the very best deal and is 100% satisfied. Her assistant Tommy was both friendly and accommodating. He delivered my new car right to my home.
The dealership was clean and the people were friendly and helpful. My salesman Matt was very nice to work with
dave radder and jake were extremely helpful with my purchase of the 2022 lease. dave radder is professional, efficient and reliable.
Excellent salesman-Rob Francavilla was very helpful and patient. My Car was ready and waiting for me at the correct time.
Professional, efficient and reliable. Waiting area is quite and comfortable. Would highly recommend to anyone
Very pleased with the service we received. We’ll definitely come back for all our service needs
Everyone at this dealership is very helpful and friendly. I will definitely be back and highly recommend!
Always great service. I have been getting my work done there for several years. Pleasant staff.
Timothy got me the service I needed. It took a little longer than I expected but it was worth it.
I love West Herr in East Aurora, NY. The service dept mechanics and staff do a wonderful job of maintaining my 2017 Honda CRV. It's easy to make an appointment and the work is done in a very timely manner. Everyone has been extremely courteous to me. I've never been disappointed.
I am very grateful and I want to say thank you for all your help
Quick and efficient t service! Oil and tire rotation in less than an hour. Thank you.
The Best dealership we’ve ever dealt with Very Professional Courteous Knowledgeable and very Helpful we always tell everyone what Great Service we Get every time we go there
As usual the work was done promptly and the folks at the site are courteous and friendly
Very Professional. Took me right on time for my appointment. I would recommend them to anyone who needs service.
The service center staff is always polite, helpful, and knowledgeable I feel like I’m home when I go there.
Great service arrived on time for oil change. Was immediately greeted by a service advisor and was told it would take about an hour and we were out in about an hour.
Very good customer service. Would recommend this Dealer to all my friends & family. Been a customer for over 40 years!
Took delivery of new GMC Acadia and everything was handled very professionally and expeditiously as well. All the operational features were explained very thoroughly. Everyone did an excellent job!
Todd took good care of me and my truck today. I had a yearend inspection, and oil change. The waiting room was pleasant as well as the service department. I will continue to come to this dealership and I recommend it to anyone.
Matt was great getting all the paperwork and answering all my questions on our car purchase.
Only my second time purchasing a vehicle from this dealership, but I have taken both vehicles back to them for maintenace and have been highly satisfied.
Great customer service with sale of vehicle and knowledge of the vehicles equipment and accesories
Excellent all around experience why 15 words it was a good experience what else do you want me to say
They always meet my expetations on repairing my car and explaining what is needed and what needs to be done nextime.
Todd was very nice. It did not take long to get service. I will be back . Thank You
What is ther too say but it was a very nice day to flash back on
Thank you Brian for the excellent service. We went out of our way to come at a time you were working. Thank you for the patience and kindness we were shown today!! Joanne and Louise
My service experience was pleasant,quick and thorough. Will continue for all of my service needs.
I was very happy with the service I received from Dave Radder. No matter what questions I asked him, if he didn't know the answer, he made sure he would find it. I was very comfortable with him and I knew I could trust him. He was wonderful and I would recommend him and your company to anyone looking for a vehicle and a place that I couldn't have has a better experience than I did. Thank you!
Salesgirl was excellent Knew her stuff. She was able to beat another offer Very polite and accommodating
Friendly staff. Modern, clean, no odors , well lit, great customer service, knowledgeable staff, and convenient hours
I had an issue with my 2022 GMC Sierra all of the instrument lights were on and it said service ESC limited steering assist and abs. I called they were able to get me in right away I live over an hour from the dealership so I hurried in. When I got there I was put on Greg’s team. Noticing I drove quite a distance Greg immediately got my vehicle in to a service bay. Within 30 mins they had found the problem located the part at another dealership picked up the part and had me on the road within 2.5 hour! ... Read More DealerRater - Jun 3, 2022
Had a very nice visit and the purchase went well. Tim was great to work with!
My second lease with west herr east aurora and they went above and beyond to find the buick in my price range. These people make west herr's reputation as great as it is. Thank you Correy, Nick, Tom, Brad Kania too. Also Dan Dodge for your help last year. You guys all deserve a pay raise. Thanks Larry Magiera Depew NY
Good thorough friendly service always very efficient nice clean surroundings Take an interest in their customers
My first service visit since purchasing my vehicle with this dealer. Outstanding experience. Easy check-in, text message and human communications, great coffee service and comfortable waiting room. Highly recommend West Herr Buick GMC Cadillac of East Aurora!
Unbelievable professionalism from Bruno our salesman and Chris , and financial advisor, 5 star , I would highly recommend this dealership.
Lots of false promises when buying a vehicle at this dealership. Chuck said he sends all his customers who buy a vehicle $100.00. Well not us. Just the principle, don't offer stuff and not deliver.
Gregory Janca worked fast, efficiently, and led with integrity throughout the entire leasing process. I highly recommend this location! I traveled over 20 miles ( past other GMC dealers closer), because of the amazing/prompt service.
Excellent from beginning to end! Mr. Crocker, Mr. Eades, and George Wheeler got me off in the Acadia I wanted!!! Even on cold days I can let the sun in thru my roof!! Thanx gentlemen! God Bless!!
West Herr always does a great job! Brian and the rest of the service team are always courteous and very helpful!
Greg was awesome! He found exactly what I was looking for and understood my needs and budget. I would highly recommend Greg and West Herr.