Customer Testimonials
I have dealt with Lisa J. over the past 12+ years. She is a knowledgeable salesperson who goes out of her way to make sure the customer gets the very best deal and is 100% satisfied. Her assistant Tommy was both friendly and accommodating. He delivered my new car right to my home.
My car buying experience was quick and professional. I have dealt with Chuck in the past and he is always extremely helpful and informative. He assistant was equally helpful and professional.
The dealership was clean and the people were friendly and helpful. My salesman Matt was very nice to work with
dave radder and jake were extremely helpful with my purchase of the 2022 lease. dave radder is professional, efficient and reliable.
Went in for an inspection, oil change, tire rotation and to have my heated seat module installed. Tim was able to get all that lined up for me even though I forgot to get the info for the heated seats to them before I came in. Everything was done In about an hour and half and I was out the door. Thank you
Excellent salesman-Rob Francavilla was very helpful and patient. My Car was ready and waiting for me at the correct time.
Professional, efficient and reliable. Waiting area is quite and comfortable. Would highly recommend to anyone
Very pleased with the service we received. We’ll definitely come back for all our service needs
Everyone at this dealership is very helpful and friendly. I will definitely be back and highly recommend!
Very good customer service, Bruno got me the car I needed and wanted. He was very easy to work with, my opinion matters to him.
The repairs that were done solved the problem. The service people were great. I would recommend them for any work that needs to be done. I will continue to go there for any services I need. Will buy a car there again.
Always great service. I have been getting my work done there for several years. Pleasant staff.
Timothy got me the service I needed. It took a little longer than I expected but it was worth it.
Greg has been always attentive to our needs, very helpful, and informative. It was pleasant experience at the dealer. Also, the service department did a good job. We were very satisfied with their work. So we can trast the East Aurora GM.
I love West Herr in East Aurora, NY. The service dept mechanics and staff do a wonderful job of maintaining my 2017 Honda CRV. It's easy to make an appointment and the work is done in a very timely manner. Everyone has been extremely courteous to me. I've never been disappointed.
Todd was very nice . Everything was good. The cashiers were great. She ya’s in 6 months.Happy holidays to all.I would send my friends for service. Again thank you for all.
The dealership is a classy place well educated technicians edit technicians diagnose the problem And a very good service advisor Timothy Stack great job thanks
Once again a terrific experience buying my new truck. Rob Francavilla is always professional, efficient & always goes the extra mile for customer. Dealing with him continues to bring me back to the dealership, there’s no one better!
I am very grateful and I want to say thank you for all your help
Quick and efficient t service! Oil and tire rotation in less than an hour. Thank you.
Service department completed all requested work on my GMC Sierra Truck in a timely manner! In addition, they took a proactive approach letting me know my back brakes will need to be replaced soon! Great feedback & Info!
The Best dealership we’ve ever dealt with Very Professional Courteous Knowledgeable and very Helpful we always tell everyone what Great Service we Get every time we go there
As usual the work was done promptly and the folks at the site are courteous and friendly
Very Professional. Took me right on time for my appointment. I would recommend them to anyone who needs service.
I am very satisfied with my experience. I needed my oil changed and an inspection and it was done promptly. It was nice that i didn't need any mechanical work.
The service center staff is always polite, helpful, and knowledgeable I feel like I’m home when I go there.
Great service arrived on time for oil change. Was immediately greeted by a service advisor and was told it would take about an hour and we were out in about an hour.
Very good customer service. Would recommend this Dealer to all my friends & family. Been a customer for over 40 years!
Took delivery of new GMC Acadia and everything was handled very professionally and expeditiously as well. All the operational features were explained very thoroughly. Everyone did an excellent job!
Todd took good care of me and my truck today. I had a yearend inspection, and oil change. The waiting room was pleasant as well as the service department. I will continue to come to this dealership and I recommend it to anyone.
Matt was great getting all the paperwork and answering all my questions on our car purchase.
Only my second time purchasing a vehicle from this dealership, but I have taken both vehicles back to them for maintenace and have been highly satisfied.
Great customer service with sale of vehicle and knowledge of the vehicles equipment and accesories
Excellent all around experience why 15 words it was a good experience what else do you want me to say
They always meet my expetations on repairing my car and explaining what is needed and what needs to be done nextime.
Todd was very nice. It did not take long to get service. I will be back . Thank You
Fantastic dealer. Found a beautiful 6 series coupe, very clean and very low miles. They took care of everything, car was delivered to my home within 5 days of my initial call inquiring about the car, couldnt be happier. Thank you West Herr!
What is ther too say but it was a very nice day to flash back on
Had a great time with this purchase. Everything was done in such a professional mirror. Chuck was once again on top of his game. Thanks for the great service
Thank you Brian for the excellent service. We went out of our way to come at a time you were working. Thank you for the patience and kindness we were shown today!! Joanne and Louise
My service experience was pleasant,quick and thorough. Will continue for all of my service needs.
I was very happy with the service I received from Dave Radder. No matter what questions I asked him, if he didn't know the answer, he made sure he would find it. I was very comfortable with him and I knew I could trust him. He was wonderful and I would recommend him and your company to anyone looking for a vehicle and a place that I couldn't have has a better experience than I did. Thank you!
Salesgirl was excellent Knew her stuff. She was able to beat another offer Very polite and accommodating
Friendly staff. Modern, clean, no odors , well lit, great customer service, knowledgeable staff, and convenient hours
I had an issue with my 2022 GMC Sierra all of the instrument lights were on and it said service ESC limited steering assist and abs. I called they were able to get me in right away I live over an hour from the dealership so I hurried in. When I got there I was put on Greg’s team. Noticing I drove quite a distance Greg immediately got my vehicle in to a service bay. Within 30 mins they had found the problem located the part at another dealership picked up the part and had me on the road within 2.5 hour! ...
Had a very nice visit and the purchase went well. Tim was great to work with!
Great customer service department. This is the fifth lease car I have bought from West Herr, And will continue to purchase the next vehicle from this dealership. West Herr drives me to my business and picks me up when my car is ready after being serviced. This is a great convenience for me, and the driver is always respectful and polite. Thank you for your service
Great customer service from Tim in the Service Department. He provided an appropriate estimate of the time that it would take for me repairs to be complete. This was most help since I had my young son with me.
My second lease with west herr east aurora and they went above and beyond to find the buick in my price range. These people make west herr's reputation as great as it is. Thank you Correy, Nick, Tom, Brad Kania too. Also Dan Dodge for your help last year. You guys all deserve a pay raise. Thanks Larry Magiera Depew NY
Good thorough friendly service always very efficient nice clean surroundings Take an interest in their customers
As always Don and his support staff are the best. I have purchased/leased about 16 vehicles from Don and plan to continue my loyalty to West Herr
My first service visit since purchasing my vehicle with this dealer. Outstanding experience. Easy check-in, text message and human communications, great coffee service and comfortable waiting room. Highly recommend West Herr Buick GMC Cadillac of East Aurora!
Staff was very professional and answered all questions with expertise. Service was quick and facility was very clean. A dealership that goes above and beyond.
Unbelievable professionalism from Bruno our salesman and Chris , and financial advisor, 5 star , I would highly recommend this dealership.
Gregory Janca worked fast, efficiently, and led with integrity throughout the entire leasing process. I highly recommend this location! I traveled over 20 miles ( past other GMC dealers closer), because of the amazing/prompt service.
Excellent from beginning to end! Mr. Crocker, Mr. Eades, and George Wheeler got me off in the Acadia I wanted!!! Even on cold days I can let the sun in thru my roof!! Thanx gentlemen! God Bless!!
West Herr always does a great job! Brian and the rest of the service team are always courteous and very helpful!
Greg was awesome! He found exactly what I was looking for and understood my needs and budget. I would highly recommend Greg and West Herr.
Great professional service always. Problem was solved and no cost to me. Love West Herr in East Aurora from Rob the salesman to the financial office and service!! Exceptional from start to finish. Thanks for your great service.
Lisa was very professional and helpful while helping me decide which vehicle best fits me and my budget!
Purchased a new vehicle from WestHerr recently & just had its first service done. Purchase & service experiences were both excellent with them. I had a appointment for service & they took care of me as soon as I got there. Excellent !!
We always have a great experience with Chuck! He knows what we like. He has given us great service for many years!
Nick and Tommy are the absolute best, I cant say enough about the customer service, kindness and ease. I do not have akot of extra time to run back and forth and make things work and they both did everything and everything to make this process easy and set me up with a great reliable and safe vehicle . I would recommend anyone to go see them !
Very personable and clean. Appointments are right on little waiting. Periodically sends out coupons on your services
Excellent service, Rob was very helpful. I would recommend this dealership any time, This is the second car that I purchased from this dealership great service
Great dealership.helpful willingness bro get deal done with help from excellent honest good guy Jason George
Rob made the experience so very comfortable without issues or pressure. I had faith in buying this used car from Rob, it was a great experience.
Best car buying experience ever. Great sales staff. Billy Cain was so easy to deal with and responsive everyone I worked with was so courteous and kind. I won’t ever buy anywhere else!!!
Excellent service, made me feel comfortable I felt they genuinely cared about me and I wasn't just a number
I have always been completely satisfied with all the Expertise and courtesy of entire staff. Thank you
Timley scheduling for the work as well as promptly completed those repairs . Recommend this dealership
Great service they addressed all our concerns and the necessary part's are ordered waiting to reschedule and finish the work. All personnel were knowledgeable and helpful
Service was preformed in a timely manner & vehicle was cleaned when finished. Everyone at this dealership is very helpful & answer all questions that are asked of them.
Staff was courteous, friendly and helpful. The dealership was clean and comfortable. The staff went out of their way to be helpful.
West Herr is a friendly professional dealership. It has GREAT service and the Salesman named Rob F. we work with is Exceptionable.
This is the fifth or sixth new Buick we have purchased or leased from Chuck Schmidt at West Herr Buick of East Aurora. On all of these occasions Chuck has been a pleasure to work with and is the best sales person we have ever dealt with. Chuck and West Herr make acquiring a new vehicle a very pleasurable experience!
Took my car on for service in East Aurora They did a good job and very happy with service dept. thanks west here. Go bills
Great person very courteous And very helpful great dealership I bought my wife’s car there GMC train always will come back to the dealership
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
Bruno Lombardo is the best salesman I’ve ever dealt with! Went out of his way to help us buy our car. Very nice guy, too!
Amazing work and service very fast and on time was very fast getting the car in also had friendly staff available to help with everything
Went for annual state inspection and basic maintenance . Very professional staff that accomplishes the tasks efficiently. 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Chuck Pa did an excellant job at locating a pickup for me. spent about 2hrs back and forth and came up with just what i wanted.Great job.
Transaction was smooth although have contacted sales via text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wish i would have used my head and taken it slower.. Not too happy in end result..
West herr was my first choice after my vehicle was totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made it happen, I appreciate you all!
I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else.
I have bought my last 3 cars from West Herr GMC/ Buick in East Aurora. I believe that,in its self, speaks for itself about the dealership!
I needed a second key made for my 2014 Chevy Equinox I bought in March from the West Herr Toyota in Williamsville. Also a great experience they made sure I got exactly what I was looking for at the price I could afford. All around a great dealership.
My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?' At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/...
Easy purchasing process. They searched around for the right vehicle. Almost everything handled before walking in the door. I am happy with the service and my purchase.
Extremely helpful. Great communication from Greg in the service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me!
The work was done in a timely manner. The people were pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable.
Got an oil change and tire rotation. Speedy service. They found some other issues with the car and gave thoughtful rationale with documentation. No pressure to schedule the service and they gave me a suggested timeline for repairs. Will come back.
This was normal and friendly as in the past was informed as to any problems that needed taken care of and there was none at this time. Would return when needed as in the past.
My experience with Melissa and her assistant was flawless! I’ve never had an easier time buying a vehicle. It was a real pleasure dealing with them.
I have dealt with Dave Radder,buying my last three Buick encores from him.He was amazing.The sale was as smooth as it cold be!
Easy going from A to Z discuss with dealer ... really appreciate get new Terrain what I want... as I from Pittsburgh.... purchased three times in same place
I was completely satisfied with the way things were handle. Chuck Schmidt and everyone were very helpful and explained everything.i always feel comfortable dealing with West Herr.
Great experience overall Nick Rogenmoser and staff were wonderful with helping me get into a vehicle that fit my financial status. So pleased with everything.